1. Introduction: This document set out our complaints policy. If you are a User of “CLUBUB”, this Complaints Policy forms part of your agreement with us.
2. Who we are and how to contact us: ”CLUBUB” is operated by ROBO CRABE  Limited.
3. Interpretation: In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users:
4. Who can use this Complaints Policy? Whether or not you are a User of “CLUBUB”, you can use this Complaints Policy to alert us to any complaint which you have relating to “CLUBUB”.
5. How to make a complaint: If you have a complaint about “CLUBUB”(including any complaint about Content appearing on “CLUBUB”or the conduct of a User), please send your complaint to (ID OR PORTAL) including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.
6. How we will deal with your complaint: Following receipt of your complaint under section 5 above:
   • we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
   • if we require further information or documents from you, we will contact you to let you know;
   • we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on “CLUBUB” and we are satisfied that the Content is unlawful or otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content.
   • We will take necessary actions regarding contents violating our Acceptable use policy, by way of removal of content, suspension of account or by forwarding the comparing to law enforcement agencies when it becomes necessary due to the nature of the content.
7. Unjustified or abusive complaints: If you are a User of “CLUBUB”, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.

GRIEVANCE REDRESSAL MECHANISM

Any discrepancies or grievances with regard to content and or comment or breach of this Agreement shall be taken up with the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to support@clubub.com. Grievance officers have power to remove content without prior notice to the creator, when it violates our acceptable User Policy.

(“Grievance Officer”)

support@clubub.com

Updated: January 2024